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Troubleshooting
FAQs and solutions to common issues
Hardware issues
- My siren just crackles. Now what?
- Installing a Siren Cut-off Switch
- Siren Switch Stuck
- Troubleshooting Motion Detectors
- Connecting a second siren
- How Do I Create a Help Log?
Frequently Asked Questions (FAQs)
- Using Relay Modules with Konnected
- How do I "factory reset" the device to default settings?
- Is there an external antenna available?
- What is the difference between Ring and Konnected?
- Tamper detection and End-of-Line (EOL) Resistors
- If I flash ESPHome on my Konnected Pro boards, do I still need the Konnected app?
- How many zones do I need?
- Does the Konnected Alarm Panel support a Glass break sensor?
- What Do the WiFi Error Codes Mean?
- Do you have any plans to integrate a SIM slot onboard?
- Could you please explain the distinction between Alarm Panel and Alarm Panel Pro?
- My Device is Rebooting Often (Uptime is low)
- My Siren is not sounding!
- Can I trigger five outputs directly or through an external relay?
- Can your panels send a specific signal to a Central Monitoring Station?
- Can you explain to me what zones 1-8 can be used for?
- I've Wired My Siren But I Can't Get It to Sound. What's Wrong?
- I want to replace my old keypad with a wall-mounted tablet. Can I power from the Alarm Panel Pro 12v Terminal?
- Does Konnected Support Wireless Products?
- Do you have a partner program
- Can you connect two or more alarm boards together to create more zones?
- Is Konnected compatible with Google Home, HomeKit, or Matter?
- What is the purpose of the expansion ports on the Alarm Panel Pro?
- Can I retain my existing keypad?
- Can the Konnected Alarm Panel support custom Access Control and integrate with a Camera System for greater functionality?
- Does Konnected Support Zone Doubling?
- Data Deletion Requests
Device Discovery
- Devices Can't be Discovered on Konnected iOS App
- Determine the Port Number on the Konnected Alarm Panel (ESP8266)
- Manually Add Device by IP Address in Konnected App
- Device Discovery Troubleshooting
- After updating the Konnected App, my devices seem to be missing!
- Device Debugging with Screen
Konnected Device Firmware & Software
- Flashing Konnected Firmware
- Installing USB Drivers on Windows
- Time Sync Failed - Arris router/modems
- Manual Update Needed
- Firmware Downgrade
- Re-sync Device Settings
- Device Debugging with PuTTY
Legacy: HASS Install
- Set up Home Assistant with secure remote access using DuckDNS and Nginx proxy
- Legacy: Set Up Konnected in Home Assistant and Hass.io (0.60 or older)
Legacy: Wiring Info
- Connecting your Add-on Board
- Legacy: Interface Board Wiring
- Providing power to Konnected
- Wiring Lightning Protection Diodes