Help & Support

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Help & Support

Troubleshooting

Troubleshooting

FAQs and solutions to common issues

Hardware issues

My siren just crackles. Now what?

Installing a Siren Cut-off Switch

Siren Switch Stuck

Troubleshooting Motion Detectors

Connecting a second siren

How Do I Create a Help Log?

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Frequently Asked Questions (FAQs)

What is the purpose of the expansion ports on the Alarm Panel Pro?

Is Konnected compatible with Google Home, HomeKit, or Matter?

I want to replace my old keypad with a wall-mounted tablet. Can I power from the Alarm Panel Pro 12v Terminal?

Can you connect two or more alarm boards together to create more zones?

Can I trigger five outputs directly or through an external relay?

Can your panels send a specific signal to a Central Monitoring Station?

Can the Konnected Alarm Panel support custom Access Control and integrate with a Camera System for greater functionality?

Can I retain my existing keypad?

Could you please explain the distinction between Alarm Panel and Alarm Panel Pro?

Do you have any plans to integrate a SIM slot onboard?

Can you explain to me what zones 1-8 can be used for?

Do you have a partner program

Does Konnected Support Wireless Products?

Data Deletion Requests

Does Konnected Support Zone Doubling?

How many zones do I need?

Tamper detection and End-of-Line (EOL) Resistors

Is there an external antenna available?

How do I "factory reset" the device to default settings?

Using Relay Modules with Konnected

What is the difference between Ring and Konnected?

If I flash ESPHome on my Konnected Pro boards, do I still need the Konnected app?

Does the Konnected Alarm Panel support a Glass break sensor?

What Do the WiFi Error Codes Mean?

My Device is Rebooting Often (Uptime is low)

My Siren is not sounding!

How Can I Troubleshoot My WiFi Connection?

I've Wired My Siren But I Can't Get It to Sound. What's Wrong?

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Device Discovery

Determine the Port Number on the Konnected Alarm Panel (ESP8266)

Device Debugging with Screen

After updating the Konnected App, my devices seem to be missing!

Devices Can't be Discovered on Konnected iOS App

Device Discovery Troubleshooting

Manually Add Device by IP Address in Konnected App

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Konnected Device Firmware & Software

Flashing Konnected Firmware

Time Sync Failed - Arris router/modems

Device Debugging with PuTTY

Firmware Downgrade

Manual Update Needed

Installing USB Drivers on Windows

Re-sync Device Settings

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Legacy: HASS Install

Set up Home Assistant with secure remote access using DuckDNS and Nginx proxy

Legacy: Set Up Konnected in Home Assistant and Hass.io (0.60 or older)

Legacy: Updating SmartThings: SmartApps & Device Handlers

Migrating from the ST SmartApp to Konnected Cloud

Legacy: SmartThings Installation and Setup (Smartapp)

SmartThings: Install the Konnected SmartApps Manually

SmartThings: Setting Up Sensors and Devices

SmartThings: Device Discovery

SmartThings: Video Konnected Installation and Setup

SmartThings: Install the Device Handlers

SmartThings: Install the Konnected SmartApps with GitHub

SmartThings: Enable GitHub Integration

Video: Konnected Alarm System Installation Demo

Video: Insert the WiFi module

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Legacy: DIY to Production

DiY to Production Board Switch

Legacy: Wiring Info

Providing power to Konnected

Legacy: Interface Board Wiring

Wiring Lightning Protection Diodes

Connecting your Add-on Board

Legacy: Using Konnected to Make a Garage Door Opener

Connecting to the Garage Door

Wiring the Garage Door Opener

Garage Door Software

Garage Door Opener

Troubleshooting Garage Door Opener Remote wireless range issues

Troubleshooting the Garage Door Opener optical laser range sensor