- Help & Support
- Troubleshooting
- Device Discovery
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Getting Started
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Integrations: Connecting to a Smart Home Platform
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Wiring and Connection Guides
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Troubleshooting
- Hardware issues
- Common Questions
- Device Discovery
- Konnected Device Firmware & Software
- Legacy: HASS Install
- Legacy: Updating SmartThings: SmartApps & Device Handlers
- Legacy: SmartThings Installation and Setup (Smartapp)
- Legacy: DIY to Production
- Legacy: Wiring Info
- Legacy: Using Konnected to Make a Garage Door Opener
- Garage Door Opener
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Orders, Shipping & Returns
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Safety Information
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Product Manuals
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Frequently Asked Questions (FAQ)
After updating the Konnected App, my devices seem to be missing!
Resolving Device Disappearance Issues: Rediscover Your Konnected Devices
More often than not, updating the Konnected App works very smoothly. When a major update to an App is released, the update can sometimes clear out a user's local storage where details of the Konnected devices are stored. Your device/s are still connected to our cloud platform and working normally with SmartThings and Alexa. This issue only affected the app discovery and device list. There is a simple fix available. Update your Konnected App to version 1.2.5 or above if available.