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Flashing Konnected Firmware with the Web Based Flash Tool

Flashing is the process of loading firmware on to the device using a computer connected with a USB cable.


You may need to flash your Konnected device to update the firmware, change to a different firmware platform, or recover from a failure. This article describes a few ways to do it.

When you buy a genuine Konnected device, the device is already pre-loaded with the latest firmware. Most routine updates can be done over-the-air using the Konnected app. These steps are only necessary when changing firmware platforms or recovering a device.

Use a data-quality micro-USB cable

Some USB cables do not transmit data! If your device is not detected by your computer when plugged in (and any necessary drivers are installed), you may be using a charging-only cable. Buy a data-quality micro-USB cable here.

Install USB Device Drivers

Some Konnected products require different drivers on different operating systems. Find your driver using this chart:

Konnected product Windows 10+ Mac (OS 12+)
Alarm Panel Pro CP210x driver not needed
Alarm Panel v2 CP210x driver not needed
GDO White CP210x driver not needed
GDO blaQ not needed not needed
NodeMCU module CH340 CH340

Use the Konnected Flash Tool from your web browser

The easiest way to flash is using our web-based Flash Tool at install.konnected.io to quickly and automatically flash your device with the latest Konnected firmware for your product. Use Chrome or Edge browser (does not work in Safari!).

Screenshot 2024-06-20 at 2.41.11 PM

  1. Go to install.konnected.io
  2. Select your product
  3. Select your desired firmware platform
  4. Select a build option (if available) and click CONNECT
  5. Plug in your device and select the USB serial port. On Windows this shows up as COM3 or COM4 or similar. On Mac it will show up as cu.usbserial or cu.usbmodem.
  6. Click Install [productname] to begin the installlation.

The above tutorial video may be helpful if you're more of a visual learner. This example shows the process of flashing the Wi-Fi version of our new ESPHome firmware for the Konnected Alarm Panel Pro on a Windows PC.

Flashing tips and troubleshooting:

  • Power. Some USB ports may not provide enough power to the device during flashing. Plug in the 12V power supply or PoE (on the Alarm Panel Pro) while the USB cable is also connected to the computer.
  • Zone 6: (6-zone Alarm Panels only) Temporarily remove any wires on Zone 6. This zone must be open during flashing.
  • USB cable: Check that you're using a data-quality USB cable.