Help & Support

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Help & Support

Troubleshooting

Troubleshooting

FAQs and solutions to common issues

Hardware issues

My siren just crackles. Now what?

Installing a Siren Cut-off Switch

Siren Switch Stuck

Troubleshooting Motion Detectors

Connecting a second siren

How Do I Create a Help Log?

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Frequently Asked Questions (FAQs)

Using Relay Modules with Konnected

How do I "factory reset" the device to default settings?

Is there an external antenna available?

Tamper detection and End-of-Line (EOL) Resistors

How many zones do I need?

Does Konnected Support Zone Doubling?

Data Deletion Requests

Does Konnected Support Wireless Products?

Do you have a partner program

Can you explain to me what zones 1-8 can be used for?

Do you have any plans to integrate a SIM slot onboard?

Could you please explain the distinction between Alarm Panel and Alarm Panel Pro?

Can I retain my existing keypad?

Can the Konnected Alarm Panel support custom Access Control and integrate with a Camera System for greater functionality?

Can your panels send a specific signal to a Central Monitoring Station?

Can I trigger five outputs directly or through an external relay?

Can you connect two or more alarm boards together to create more zones?

I want to replace my old keypad with a wall-mounted tablet. Can I power from the Alarm Panel Pro 12v Terminal?

Is Konnected compatible with Google Home, HomeKit, or Matter?

What is the purpose of the expansion ports on the Alarm Panel Pro?

What is the difference between Ring and Konnected?

If I flash ESPHome on my Konnected Pro boards, do I still need the Konnected app?

Does the Konnected Alarm Panel support a Glass break sensor?

What Do the WiFi Error Codes Mean?

My Device is Rebooting Often (Uptime is low)

My Siren is not sounding!

I've Wired My Siren But I Can't Get It to Sound. What's Wrong?

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Device Discovery

Manually Add Device by IP Address in Konnected App

Device Discovery Troubleshooting

Devices Can't be Discovered on Konnected iOS App

After updating the Konnected App, my devices seem to be missing!

Device Debugging with Screen

Determine the Port Number on the Konnected Alarm Panel (ESP8266)

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Konnected Device Firmware & Software

Re-sync Device Settings

Installing USB Drivers on Windows

Manual Update Needed

Firmware Downgrade

Device Debugging with PuTTY

Time Sync Failed - Arris router/modems

Flashing Konnected Firmware

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Legacy: HASS Install

Legacy: Set Up Konnected in Home Assistant and Hass.io (0.60 or older)

Set up Home Assistant with secure remote access using DuckDNS and Nginx proxy

Legacy: Wiring Info

Connecting your Add-on Board

Wiring Lightning Protection Diodes

Legacy: Interface Board Wiring

Providing power to Konnected

Garage Door Opener

Troubleshooting Garage Door Opener Remote wireless range issues

Troubleshooting the Garage Door Opener optical laser range sensor