UK PTSI Compliance

This article describes how Konnected complies with the UK PTSI Act.

About PTSI

The Product Security and Telecommunications Infrastructure (Security Requirements for Relevant Connectable Products) Regulations 2023 set forth certain security requirements that apply to Konnected's network-enabled products. Schedule 1 of the 2023 Regulations sets out the specific requirements, in summary:

• Passwords must be unique per product or capable of being defined by the user of the product.
• The manufacturer must provide information on how to report security issues about their product.
• The manufacturer must provide information on minimum security update periods.

The UK’s consumer connectable product security regime came into effect on 29 April 2024.

Konnected's Password Compliance

Konnected devices, in their factory default state, do not have any default or pre-defined passwords set. When setting up certain features of the devices, users are capable of choosing their own password. For other features, such as authentication and communication with Konnected's cloud service and/or self-hosted smart home platforms, cryptographic keys, cryptographic certificates, and/or application programming interface keys (API keys) are utilized.

Reporting Security Issues

Customers can report any security issues by email to security@konnected.io and a support ticket will be opened within two business days. You will receive an acknowledgment within this timeframe, and if the reported issue is valid, you will receive ongoing communication at least weekly until the issue is resolved.

Minimum Security Update Periods

We will provide updates and patches to address any security vulnerabilities that may be identified in the product for at least the duration of the support period specified above.

Download Statement of Compliance

• Konnected UK PTSI Statement of Compliance